LISTEN TO YOUR HEART TRAINING - NYC Training And Development

LISTEN TO YOUR HEART TRAINING

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LISTEN TO YOUR HEART TRAINING

“I know there’s something in the wake of your smile. I get a notion from the look in your eyes. And there are voices that want to be heard, so much to mention but you can’t find the words”.

Interpretation

Employees who work on their listening skills find it easier to interpret meaning from conversations. Properly interpreting information from a conversation can improve an employee’s relationship with clients and help to increase revenue through repeat sales.

Listening skills also impact a company’s interaction with customers and other businesses. Listening enables you to acquire facts so that you can make decisions that benefit your business.

For truly effective communication, business people must hone their listening skills to ensure they fully understand the whole message: not just the content, but the motivation behind what’s being said, the circumstances around which they’re conversing, even what gets left out of the conversation. 

When you work to improve active listening skills in business situations, you can enhance your communication with clients, peers and employees.

LISTEN TO YOUR HEART TRAINING

There are 8 fundamental steps for improving that can be enhance further through our tailor made “Listen To Your Heart” module and training.

  • Clear your mind of distractions when you need to listen.
  • Sit or stand.
  • Remove distractions as much as possible. Eliminate background activity and noise.
  • Stay focused on listening without turning your mind to your response.
  • Notice nonverbal communication from the customer.
  • Resist the urge to interrupt.
  • Continue listening as the customer responds to your questions or comments.
Training and Development HRDF Malaysia by NYC

“Listen To Your Heart” is defined as a form of listening practiced in which traditional active listening is combined with empathy to achieve a higher form of listening.

 

“Listen To Your Heart” is easily transferred to the field of psychological therapy and counselling where the therapist is required to understand the client’s message from their context without focusing on their own experiences and feelings.  This way they are better able to form short and long term therapeutic relationships.  

 

Our Most Common Listening Mistakes 

“We may believe that we are good listeners, but listening is more than waiting for your turn to interrupt”.

Here is a list of the most common mistakes we make when listening to other people:

  1. Daydreaming or thinking of something else (even something as simple as your list of groceries) while another person is speaking. 
  2. Thinking of what to say next.
  3. Judging what the other person is saying.
  4. Listening with a specific goal/outcome in mind.