Make Everyone WoW Training - NYC Training And Development

Make Everyone WoW Training

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WoW Training, Training and Development HRDF Malaysia by NYC


Make Everyone WoW (Wonderful, Outstanding and Way beyond what you ever expected!)

This Tailor Made WOW  Training module That will look into every perspective on delivering WoW into businesses, organizations, establishments, institutions etc. 

With all the work that goes into launching a business and securing customers, it would be a terrible shame not to take care of them in the best way possible.

Actually, it goes beyond just caring for customers–smart businesses consistently wow them. Think about the last time you were completely impressed by a company.

You probably did business with them more than once, and maybe even told a few of your friends about it.

Wowing your customers involves going the extra mile to create a memorable, delightful experience that will create customers for life. Here’s how to do it.

  • Not upsetting them in the first place, do what you said you were going to do.
  • Follow up when customers least expect it
  • Give the customers more than what they expected
  • Offer something that the customers didn't know they needed
  • Express your gratitude, thank them.

Here are 3 big “R’ advantages for providing “MEOW” to retain customers:

  1. Reduce Costs– It costs us 6-7 times more to get a new customer than to keep our existing. 
  2. Raise Sales – Repeating Customers spend 67% more.
  3. Recurrence generates Referrals– a loyal customer typically will refer up to 7 people after they make 10 purchases. 

With “MEOW” you will benefit significantly from this programs and able to apply your skill in everyday working environment to do what it takes to make the customer happy, use your best judgment, Smile even if the customer does not deserve it and look for opportunities to be a customer hero.

WoW Training, Training and Development HRDF Malaysia by NYC