TRULY CARE TRAINING - NYC Training And Development



Testimonial on  TRULY CARE TRAINING AND Development PROGRAM 

Very interesting Training, I totally enjoyed the whole training session. I going to share the knowledge gained during the Free Training and Development with my other colleagues. The training made me to understand about caring not only our clients but also others.  – Pauline , Melaka 

War Cry session during Truly Care Training

HRDF Malaysia Trainer Matt, HRDF Training Malaysia
Award Winning Trainer MATT


Consider this: in today’s fast-paced workplace, NEGLECTION occur daily.

The wrong message negatively impacts our business dealings, personal lives, and social interactions.

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways. – Richard Branson


This HRDF Malaysia claimable Training will look at all types of customers and how we can serve them better and improve ourselves in the process.  It is necessary that employees are suitably capable of: 

  • State what TRULY CARE  Training and Development means in relation to all your customers, both internal and external
  • Identifying and meeting customer needs and expectations 
  • Recognizing problems and resolving customer complaints
  • Enhancing the experience of customers through pro-active anticipation of their expectations 
  • Using their experience to enhance and improve the services on offer by the organization 
  • Ensuring good communication with customers
  • Recognize how your attitude affects customer service 
  • Use outstanding customer service to generate return business 
  • Build good will through in-person customer service 
  • Provide outstanding customer service over the phone 
  • Connect with customers through online tools 
  • Deal with difficult customers

Underlying the above is, of course, to treat everyone with due respect, politeness and consideration irrespective of nationality, colour or creed.

Following this training and development program , participants will be able to:

  • Define Effective Truly Care
  • Prepare to Care Effectively
  • Reap The Benefits of Truly Care